1. Introduction
INFIBILITIS CO., LTD. (hereinafter "the Company") recognizes the protection of users' personal information as an important responsibility in providing the customer support system "Help Ticket" (hereinafter "the Service"), and complies with the Act on the Protection of Personal Information and other related laws and regulations. This Privacy Policy sets forth the handling of personal information collected by the Company.
2. Information We Collect
We may collect the following information.
2.1 Account Information
- Name, email address
- Organization name, organization contact information
- OAuth authentication information used for login (Manus OAuth)
2.2 Service Usage Information
- Ticket content, messages, attachments
- Support response ratings and comments
- Service usage history, access logs
2.3 Payment Information
- Payment information via Stripe (card information is managed by Stripe; we do not retain it)
- Wallet addresses and transaction hashes for cryptocurrency payments
2.4 Technical Information
- IP address, browser type, OS information
- Cookies, access date and time
3. Purpose of Use
Collected information is used for the following purposes.
- Provision, operation, and maintenance of the Service
- User identification and authentication
- Billing and payment processing
- Provision of customer support
- Service improvement and new feature development
- Usage analysis and statistics
- Sending important notices and announcements
- Prevention of unauthorized use and ensuring security
- Compliance with laws and regulations
4. Disclosure to Third Parties
We will not provide users' personal information to third parties except in the following cases.
- With the user's consent
- When required by law
- When necessary to protect life, body, or property
- Provision to service providers necessary for service delivery (Stripe, AWS, etc.) (limited to the minimum necessary scope)
5. Information Management
- Personal information is managed with appropriate security measures.
- Data is transmitted and received through encrypted communication (SSL/TLS).
- Access rights are limited to the minimum necessary personnel.
- Regular security audits are conducted.
6. Use of Cookies
The Service uses cookies to maintain authentication status and improve service convenience. Users can refuse to accept cookies through browser settings, but some features may become unavailable.
7. Data Retention Period
- Account information: Retained until account deletion
- Ticket data: Retained for 90 days after organization account deletion, then deleted
- Payment information: Retained for the period required by law (up to 7 years)
- Access logs: Retained for up to 1 year
8. User Rights
Users have the following rights.
- Right of access: The right to request disclosure of personal information held by the Company
- Right of correction: The right to request correction of inaccurate personal information
- Right of deletion: The right to request deletion of personal information
- Right of suspension: The right to request suspension of use of personal information
To exercise these rights, please contact us through the Service's inquiry channel.
9. Use by Minors
The Service is intended for users aged 18 and above. Users under 18 require parental consent.
10. Policy Changes
The Company may change this Privacy Policy as necessary. In the event of significant changes, we will notify you through in-service notifications or email. The revised policy takes effect upon posting on this page.
11. Contact Us
For inquiries regarding the handling of personal information, please contact us at: